ChaufferDesk Refund Policy

Last updated: 23 September 2026

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

30-day money-back guarantee

If ChaufferDesk isn't right for your business, you can request a full refund of your first subscription payment within 30 days of your first payment. You don't need to give a reason, although we'd value your feedback.

The one-time onboarding fee is non-refundable once onboarding work has started.

After the first 30 days

Subscriptions are billed monthly in advance. You can cancel at any time, and your cancellation takes effect at the end of your current billing period. We don't give refunds for partial months or unused time, except where the law requires it or where we have failed to provide the Service as described.

Enterprise plans

Refunds for Enterprise plans follow the terms agreed in writing with you.

How to request a refund

Email support@chaufferdesk.com with your company name and the email address on your account. You can also contact Paddle directly through paddle.net.

Approved refunds are paid to your original payment method by Paddle, usually within 5 to 10 business days. Any VAT charged is refunded along with the payment.

If you have a problem with a payment, please contact us before raising a dispute with your bank. We'll do our best to sort it out quickly.